Effective IT service management [ITSM] is essential for companies looking to maximise efficiency and provide high-quality services in digital environment. The IT Infrastructure Library is one of the ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

ITIL provides guidance on Security Management processes and integration with other processes. It leaves the technical detail to other frameworks and standards as it is not necessary to try to ...

Upon taking up his role as CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) in October 2006, Michael Beckett was faced with a major image problem. Within ANSTO, the perception ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...