7 top strategies to kick your CX into high gear. Now is not the time to pull back on CX strategy—a staggering 57% of consumers feel their experiences have gotten worse in the past year. The ...

Jeff Bezos famously said, "We innovate by starting with the customer and working backward. That becomes the touchstone for how we invent." The success of a business in the current landscape can be ...

There is so much pressure on marketing teams to deliver metrics related to lead acquisition and ROI that the customer experience is becoming an afterthought. Last month, I was on the phone with a ...

Businesses operate in a highly interconnected world, where brand crises can erupt with little warning and spread rapidly across an endless number of channels. This year alone, we've seen high-profile ...

Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

Celestyal has announced a strategic leadership change, with the appointment of Janet Parton as vice president of marketing, ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

An Office of Management and Budget official on Tuesday reiterated the importance of improving the federal government’s customer experience almost a year after President Joe Biden issued an executive ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

4flow collaborates with BD to reduce delivery lead times at a global scale. BD (Becton Dickinson and Company) is a large international medical technology company with 70,000 employees, based in New ...