Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...
Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...
Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...
Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...
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